At Dertien Co, we aim to deliver your orders safely and on time across the United States.
Order Processing
- All orders are processed within 1–2 business days
- Orders placed on weekends or holidays will be processed on the next business day
Delivery Time
- Standard delivery time is 5–10 business days within the USA
- Delivery times may vary depending on location and courier delays
Shipping Charges
- Shipping charges are calculated at checkout
- Any free shipping promotions will be clearly mentioned on the website
Order Tracking
- Once your order is shipped, you will receive a tracking number (if available)
- You can track your order through the courier’s tracking system
Delays
Delays may occur due to:
- Weather conditions
- Carrier delays
- Public holidays or peak seasons
We are not responsible for delays caused by courier services.
Incorrect Address
- Please ensure all shipping details are correct at checkout
- We are not responsible for orders shipped to incorrect addresses provided by the customer